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Travel Questions Frequency Ask Questions
Phuket-Hotels-Resorts-Thailand.com
features pre-paid hotel discount accommodation direct from the wholesaler
to you. Save up to 75% off the internet rate by pre-paying your booking.
Phuket-Hotels-Resorts-Thailand.com
Phuket-Hotels-Resorts-Thailand.com
- What is the Phuket-Hotels-Resorts-Thailand.com
prices policy ?
- How do I find and reserve a hotel with Phuket-Hotels-Resorts-Thailand.com
?
- After I make my reservation, how long it takes
to get hotel's confirmation ?
- What if hotel that I selected is not available
?
- Do I need a credit card to make a hotel
reservation ?
- When will I be charged ?
- Whose name is the reservation made under
?
- What is the latest time that I can make my
reservation ?
- Are your hotel rates per room or per person ?
- Is there any fee using Phuket-Hotels-Resorts-Thailand.com
service ?
- Can I make a reservation directly through
the hotel ?
- What is your cancellation policy for
hotel reservations ?
- What is Hotel Rating form ?
- Questions/Comments ?
 What
is the Phuket-Hotels-Resorts-Thailand.com prices policy ?
Phuket-Hotels-Resorts-Thailand.com prices policy is well known
to be the most agressive in the Internet Industry.We bring you the absolutely
lowest rates available !
For your convenience and instead of others onlines compagnies,
our rates are in USD and THB including all taxes and service charges,
it means that you do not have to pay more !
How
do I find and reserve a hotel with Phuket-Hotels-Resorts-Thailand.com
?
After you choose one of the destinations from the menu, you will see
the selection of hotels. The hotels that Phuket-Hotels-Resorts-Thailand.com
offer are in the 3-star to 5-star categories, and will usually have
important features such as rooms, dining and recreational facilities,
etc. Important amenities/facilities are shown with icons in the search
results page, and any additional facilities will be listed on each hotel
page.
Also, be sure to make your reservation for the full duration of your
stay, in order to avoid the unavailability if you later decide to further
your stay.
After
I make my reservation, how long it takes to get hotel's confirmation
?
Within 2 working days (not including Sat, Sun & Public holidays)
.
When you make a booking with us, within 24 hours, you will receive
our Order Acknowledgement via e-mail, confirming that your order is
now being process. Please keep this e-mail, which will indicate your
Booking No., for your reference.
At the same time we will contact our agents with your request. Assuming
availability, a reservation is then made with your information confirming
your booking and your credit card payment will be settled at this time
as well.
Upon confirmation (usually within 2-working day), we will send you
a hotel check-in voucher showing booking details via an e-mail. This
voucher can then be presented upon check-in at the hotel.
Please be advised that your reservation request cannot be confirmed
immediately. We will need 24 hours to process the booking/s. Once the
reservation is processed and confirmed our staff will advise and make
charges to your credit card immediately. If we are unable to confirm
your bookings we will not process your credit card.
If you do not receive any mail from us within 2-working day after placing
an order, please kindly contact us immediately at info@phuket-hotels-resorts-thailand.com
What
if hotel that I selected is not available ?
You will be notified via an e-mail (within 2 working days after placing
your order) and you will not be charged.
Moreover, when you make your reservation, we allow you to give us permission
(see reservation form) to reserve another hotel at comparable standard
and price.If your selected hotel is not available AND you give us your
permission, we will do so and will notify you through an e-mail. In
this case, your credit card payment will not be settled until we get
confirmation from you.
Do
I need a credit card to make a hotel reservation ?
Yes. All Bookings are on prepayment basis. For your convenience, Phuket-Hotels-Resorts-Thailand.com
offers credit card payment directly from our web site. However, you
will not be charged until we get confirmation from your selected hotel.
We accept payment by Visa, Master Card., JCB and SCB.
When
will I be charged ?
You will be charged only if your selected hotel is available. After
receiving your order, we will check for hotel's availability. If your
selected hotel is available, we will make reservation and your credit
card payment will be settled on receipt by us of confirmation of availability
from the selected hotel.
Whose
name is the reservation made under ?
The hotel's reservation is made under your name. You can check-in with
either a hotel check-in voucher or your passport (showing the same name
as when you fill out our reservation form).
What
is the latest time that I can make my reservation ?
We accept bookings that are made at least 3-working days (not including
Sat, Sun & Public holidays) before the check-in date.
Are
your hotel rates per room or per person ?
All of our listed rates are per room, NOT per person (unless
otherwise specified). Moreover, there is no charge for children under
5 years old sharing a room with parents with no extra bed.
Is
there any fee using Phuket-Hotels-Resorts-Thailand.com service ?
There is no charge to use Phuket-Hotels-Resorts-Thailand.com for
reserving hotels and, in fact, you will usually save a lot of money
by booking at our special rates.
Can
I make a reservation directly through the hotel ?
The special rates listed on the Phuket-Hotels-Resorts-Thailand.com
are only available through our service. If you would like to make a
reservation directly with the hotel you will need to contact them directly.
What
is your cancellation policy for hotel reservations ?
Cancellation
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+21 - 14 Days before
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There is a 5% administration charge.
|
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13 - 7 Days before
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There is a 10% administration charge.
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6 - 3 Days before
|
There is a 25% charge by the hotel which
we pass onto you.
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2 - 0 Days before
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The Hotel will charge the full amount.
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Cancellations must be made in writing, quoting the booking reference
number, either by Fax to +66 76528625 or e-mail to info@phuket-hotels-resorts-thailand.com.
A cancellation receipt will be sent to you with a cancellation code
number. Please do not consider your booking cancelled until you have
received the cancellation receipt.
No Show
If you do not cancel your booking and fail to check in to the hotel,
the cost of one-night's stay plus the 5% or THB500 will be charged to
your credit card.
Please Note: We reserve the right to levy full room charges for
cancellations and no shows, in instances where the hotel stipulates
the same in its own cancellation and no show policy.
What
is Hotel Rating form ?
We also encourage you to send us a note upon your return from your trip
and submit a Hotel Rating Form for the hotel(s) you stayed at. Your
Hotel's Review will be shown at that hotel information page.
Questions/Comments
?
Please feel free to contact us at info@phuket-hotels-resorts-thailand.com
to send any question or comment you may have and we will get back to
you promptly.
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